The platform operated by Sala Dorada is dedicated to providing a high-quality social gaming experience designed exclusively for entertainment purposes. We recognize that while our services do not involve real-money gambling, the principles of responsible engagement are paramount to ensuring a safe and positive environment for all participants. This policy outlines our commitment to player protection, the prevention of excessive use, and the maintenance of a fair gaming ecosystem in accordance with the prevailing standards and legal frameworks in Spain.
Nature of the Service and Virtual Currency
All games available on Sala Dorada are intended for amusement only. It is fundamental for every user to understand that our platform is a “social casino,” which differs significantly from traditional online gambling. The following conditions apply to all interactions within the service:
- No Real Money Value: The virtual currency, coins, points, or credits used within the games have no inherent monetary value. They cannot be exchanged, redeemed, or withdrawn for “real” money, legal tender, or any items of value outside the platform.
- Entertainment Focus: Success or “wins” within our social games do not imply future success at real-money gambling. The mathematical models are designed for entertainment and do not mirror the payout structures of regulated commercial gambling.
- Purchases: While users may have the option to purchase additional virtual currency to extend their playtime or access specific features, these transactions are final and non-refundable. Such purchases are strictly for enhancing the social gaming experience and do not constitute a stake or a bet.
Protection of Minors
Sala Dorada maintains a strict policy regarding the age of our users. Access to our platform is restricted to individuals who are at least 18 years of age or have reached the age of majority in their specific jurisdiction. In alignment with Spanish regulations regarding digital content and minor protection, we implement the following measures:
We utilize various technical solutions to prevent underage access, including age-verification gates upon entry. We encourage parents and guardians to use filtering software and parental control tools to monitor their children’s internet activity and prevent access to social gaming platforms. If we become aware that a minor has gained access to the service, we reserve the right to terminate the account immediately and delete all associated data. We maintain a zero-tolerance approach toward underage participation to ensure that our entertainment remains directed at an adult audience.
Prevention of Compulsive Behavior
Even in a social gaming environment where no real money is at stake, it is possible for some individuals to develop an unhealthy relationship with digital entertainment. Sala Dorada is committed to providing tools and information to help users manage their engagement levels. We advise our community to monitor their behavior and look for signs of excessive play, such as:
- Neglecting personal, professional, or academic responsibilities to spend time on the platform.
- Feeling irritable or anxious when not able to access the games.
- Spending more money on virtual currency than one can comfortably afford for entertainment.
- Using social gaming as a primary way to escape from daily stress or emotional challenges.
To support a balanced lifestyle, we provide features that allow users to set personal limits on their playtime or restrict their ability to make in-app purchases. If a user feels that their gaming habits are becoming problematic, we strongly recommend taking a voluntary break or utilizing our self-exclusion options.
Self-Exclusion and Account Management
Users who wish to take a break from Sala Dorada for any reason can request a temporary or permanent suspension of their account. Our support team is trained to handle self-exclusion requests with the utmost confidentiality and efficiency. Once a self-exclusion request is processed, the user will no longer be able to access their account or receive promotional materials during the exclusion period. We believe that empowering users to step away is a critical component of a responsible social gaming environment.
Fair Play and Integrity
The integrity of our games is the cornerstone of the Sala Dorada experience. We employ sophisticated algorithms and Random Number Generators (RNG) to ensure that game outcomes are determined fairly and are not subject to manipulation. Our technical systems are regularly reviewed to maintain consistency with industry best practices. We strive to provide a transparent environment where the rules of each game are clearly defined, and the social nature of the competition remains the primary focus.
Transparency and Data Protection
In compliance with Spanish data protection laws and general transparency requirements, Sala Dorada ensures that users are informed about how their data is used to enhance their experience. We may use cookies and similar tracking technologies to analyze platform performance, personalize content, and deliver relevant updates. Users have the right to manage their consent regarding data collection and can opt-out of certain tracking features through their browser settings or internal account controls.
Our commitment to transparency extends to our communication. We ensure that all promotional content is clearly identified as such and is not misleading regarding the social nature of the games. We do not target vulnerable populations or individuals who have previously opted for self-exclusion.
Contact Information
If you have any questions regarding our Responsible Gaming Policy, or if you require assistance with self-exclusion or setting limits on your account, please contact our dedicated support team. We are committed to responding to all inquiries promptly and providing the necessary resources to ensure your experience remains safe and enjoyable.
Company Details:
Address: 70 Camí de Sant Cugat al Papiol Sant Cugat del Vallès 08195 España
Phone: 34967263129
Email: sala-dorada-management@gmail.com
Last updated: May 2026. Sala Dorada reserves the right to modify this policy at any time to reflect changes in legal requirements or operational procedures. Continued use of the platform constitutes acceptance of the terms outlined herein.